1. Introduction

KnoxCET LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains what personal information we collect, how we use and share it, and your rights regarding that information. This policy applies to all interactions with our company, including through our website (https://knoxcet.com), telephone communications, SMS/text messaging services, contact forms, and any other channels through which you may provide personal information to us.

By using our website, submitting a contact form, opting in to our SMS messaging service, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

  • Name, email address, phone number, and mailing address when you fill out a contact form, request a consultation, or otherwise communicate with us.
  • Phone number and consent when you opt in to receive SMS/text messages from us.
  • Any additional information you voluntarily provide in messages, forms, or during phone calls.

2.2 Information Collected Automatically

  • IP address and browser user agent string (collected when you leave a comment on our website, used for spam detection).
  • Cookies and similar tracking technologies as described in Section 7 of this policy.
  • Website usage data collected through analytics tools, which may include pages visited, time spent on site, and referring URLs.

2.3 Information from Third Parties

We may receive information about you from third-party services we use, such as spam detection services (for website comments), analytics providers, and embedded content providers. Articles on our site may include embedded content (e.g., videos, images, articles) from other websites. Embedded content from other websites behaves in the same way as if you had visited those websites directly, and those websites may collect data about you, use cookies, and monitor your interaction with that embedded content.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to inquiries and provide customer service.
  • To deliver the services you have requested, including communication about project estimates, scheduling, and service updates.
  • To send SMS/text messages you have consented to receive (see Section 5 for full SMS disclosures).
  • To send promotional communications where you have given consent.
  • To improve our website, services, and customer experience.
  • To detect and prevent spam, fraud, and unauthorized activity.
  • To comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics tools, spam detection services), so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information where required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
  • With Your Consent: We may share your information in other ways if you have specifically consented to such sharing.

5. SMS / Text Messaging Services

This section applies to our SMS/text messaging program and provides the specific disclosures required under the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) guidelines.

5.1 Consent and Opt-In

By providing your mobile phone number and expressly consenting to receive text messages from KnoxCET LLC—whether through a web form, keyword opt-in, or other written agreement—you are agreeing to receive SMS/text messages from us at the mobile number you provided. Consent is not a condition of purchasing any goods or services from us.

5.2 Types of Messages

Depending on your preferences and the nature of your interaction with us, the types of SMS messages you may receive include:

  • Service and appointment notifications (e.g., scheduling confirmations, reminders, project updates).
  • Responses to your inquiries or customer support requests.
  • Promotional messages, special offers, and marketing communications (only if you have opted in to receive promotional messages).

5.3 Message Frequency

Message frequency varies depending on the nature of your interactions with us. You may receive up to 10 messages per month unless otherwise specified at the point of opt-in. Promotional message frequency will be clearly disclosed at the time you subscribe to a specific campaign.

5.4 Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates will apply to any messages you send to us or receive from us. Please contact your wireless carrier for details regarding your specific plan.

5.5 Opt-Out / How to Stop Messages

You may opt out of receiving SMS messages from us at any time by replying STOP (or STOP, END, CANCEL, UNSUBSCRIBE, or QUIT) to any message you receive from us. After you send STOP, we will send you a one-time confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-subscribe. If you experience any issues with the opt-out process, you may contact us directly at info@knoxcet.com or (865) 748-4848 for assistance.

5.6 Help

For help or information regarding our SMS messaging program, reply HELP to any message you receive from us, or contact us at info@knoxcet.com or (865) 748-4848.

5.7 No Sharing of SMS Opt-In Data

We will not share, sell, or rent your opt-in information (including your phone number and your consent to receive SMS messages) with any third parties for their own marketing purposes. SMS opt-in data and consent will not be shared with any third parties or affiliates for purposes unrelated to providing the messaging services you have requested.

5.8 Carriers and Liability

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. We are not responsible for messages that are not received due to factors outside our control, including issues with your mobile device, wireless carrier, or signal strength.

5.9 Supported Carriers

Our SMS program is supported on most major wireless carriers. Supported carriers may include, but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, and others. Carrier participation and availability may vary.

6. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Website comments and associated metadata are retained indefinitely so that we can recognize and approve follow-up comments automatically.
  • User account information (if applicable) is retained for as long as the account is active. You may request deletion at any time.
  • SMS opt-in records and consent data are retained for as long as you remain subscribed and for a reasonable period thereafter to comply with legal requirements.
  • Contact form submissions are retained for the duration necessary to respond to your inquiry and maintain records for customer service purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Comment Cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
  • Login Cookies: If you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days (or two weeks if you select “Remember Me”), and screen options cookies last for one year.
  • Temporary Cookies: A temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Analytics Cookies: We may use third-party analytics services (such as Google Analytics) that place cookies on your browser to help us understand how visitors use our site. These services collect information in an anonymous form.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

8. Media and User-Generated Content

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

9. Your Rights Over Your Data

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete personal data.
  • Deletion: You may request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Data Portability: If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us.
  • Opt-Out of Marketing: You may opt out of promotional communications at any time by following the unsubscribe instructions in any marketing email, replying STOP to any promotional SMS, or contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 13.

10. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (SSL/TLS), restricted access to personal information on a need-to-know basis, and regular review of our security practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Data Breach Procedures

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities as required by applicable law. Notifications will include information about the nature of the breach, the data affected, the measures we have taken to address the breach, and recommendations for you to protect yourself.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us immediately.

13. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal data, or need assistance with our SMS messaging program, please contact us:

KnoxCET LLC

127 Perimeter Park Rd, Suite C, Knoxville, TN 37922

Phone: (865) 748-4848

Email: info@knoxcet.com

Hours: Monday – Friday, 8:00 AM – 5:00 PM

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (such as a prominent notice on our website or direct communication). We encourage you to review this policy periodically to stay informed about how we protect your information.